It's all about my D-MAX. 1st servicing , so many issue and it's highly recommended service center for all Isuzu vehicle. I will never go back there again. I was so dissapointed when I found out that my spare tyre tools were missing. Send my car for servicing about two weeks ago at ACM Batu Caves. I called to make an appointment at 11 a.m. Called in the 2nd time around 10.30 a.m. to inform them I will be reaching around 11.15 a.m. cause I'm all the way from Klang and the traffic is quite bad. When I reached ACM Batu Caves at 11.10 a.m. the queue there was fine but the make me wait about 30mins before they attend to me. When the called my number and ask me if I'm sending in for servicing I said yes.
Guess what that "An Ney" said to me? Sorry, we are unable to take anymore vehicle at this time due to overwhelming customer this morning. I told him I made an appointment early this morning and was told to come at this hour. Took him long enough to check on the reservation book. He came back to me and said "Sorry, if you drop your car today you can only collect it the next day" I was like wtf!??? How am I supposed to go home? At least you let me know earlier when I called up???
There are few defects when I collected that car. Scratches on the door panel, thread on the leather seat is not in proper position and even the door panel leather is bad. Complain on the next day to Isuzu Malaysia and was told to send in for normal warranty claim. When I told them about the problem they started to point fingers to the owners. This damaged is all done by you in directly. I was so pissed off and told them that I already make a report the following day after I collected the car. They are not helpful at all. Blame the owner "ME" for damaging my own car?? Do you FUCKERS know how much I love my car?? Besides the back seat is not even occupied. It's for me to just keep my stuff okay! One of the reason they gave me was, because when I send my car for tinted films the scratch it. HUH?? I know it makes sense but I told you it's like that when I strip the plastic off the chair.
Owh, one more thing is the way he handle my player. OMG, my heart almost pops out. My car came with build in DVD player. I told him that my player wont turn off sometimes when I cut off the engine so he went and test the player. He don't even know how to used it at all. He press the touch screen so hard and the button so hard untill the lcd is forced to go back in to the slot. DUDE IT'S MOTORISED MONITOR! IT MOVES BY ITSELF! IDIOT! After doing that several time he said owh it's like that. Every time you turn off your engine you must turn off the player 1st. o.O???? WTF IS THAT? So are you putting the blame on me when the problem is from the player? or saying that I DON'T KNOW HOW TO USE IT? I wonder if they even read the service manual for the car and the user manual. I don't think this is how a player should work. Of so many cars I drove, there is no such issue like turning off the radio 1st before you turn off the engine or else the player wont shut down. Definitely something is wrong on the wiring. So this time I damaged the player myself aye dude? If only they could solve this problem and stop blaming on the customer.
FYI, This is DMAX 3.0 AT+. He cant even read the Vehicle Registration Card staple on the service book. For such a high price paid for that car, it's surely not used for heavy work to stress the vehicle. It's just normal city drive. How can you blame on the owner for such a complain? I lost my spare tyre tools after I send my car for servicing. It's more than 2 weeks now. Impossible for me to make a complain. I'm glad that I found out now rather then when I need it.
THUMBS DOWN ACM MALAYSIA SDN. BHD.
P/s For all Isuzu D-MAX owners out there. Never go back to ACM Malaysia SDN. BHD. @ Batu Caves for servicing. Else you will regret.
0 comments:
Post a Comment